Shipping & Return Policy

Processing Timeframe: Orders are processed within 2-3 business days. PLEASE NOTE: Orders are not processed on weekends or holidays. If order is placed on Friday it will not be processed until the next business day. ⠀⠀⠀⠀⠀⠀

Shipping Timeframe: Orders shipped via USPS. Shipping is 3-4 business days once order has been processed. PLEASE NOTE: Orders are not shipped on weekends or holidays. 

Delays/Lost/Stolen Packages: BR Scented Candles will not be responsible for any delays in shipping due to inclement weather, holidays, pandemics ETC. Once your order has been received by USPS, we are no longer responsible for any lost, stolen or damaged packages. If your tracking information list your package as received and signed and you have not received it, please contact your local United States Postal Service or call USPS at 1-800-222-1811. ⠀⠀⠀⠀

Local Delivery: Local Delivery is only available for orders over $15. Orders are delivered every Wednesday and Friday from 5pm-9pm. PLEASE NOTE: If you placed an order and paid for shipping your order will be shipped, NO EXCEPTIONS.

Returns/Exchanges: Due to the nature of our products. All sales are FINAL. ⠀⠀

Damages and issues: Please inspect your order upon receiving and contact us immediately if the item is damaged or if you received the wrong item, so that we can evaluate the issue and make it right.⠀⠀⠀

Fraud Alert Policy: We reserve the right to refuse service to anyone for any reason at any time. However, BR Scented Candles has zero tolerance for credit card fraud (scammers) and theft of our products. All orders go through a rigorous fraud check.  BR Scented Candles reserves the right to cancel any order that is flagged as fraudulent. We ask that you keep your billing address and shipping address the same. If your billing and shipping address do not match, your payment WILL NOT process. Please have your order shipped to a physical address, as we DO NOT ship to P.O. boxes.

ALL PACKAGES REQUIRE A SIGNATURE TO CONFIRM RECEIPT OF DELIVERY, THIS IS TO ENSURE YOU RECEIVED YOUR PACKAGE!